Tech

Driven

Tech

nology

Driven

Innovation is one of our core values. We harness technology and automation.

01.

into technical ramp operations to enhance communication, productivity and safety

02.

to streamline processes and boost mailbag handling efficiency – positioning SATS well to handle the growing eCommerce market

03.

working with Swiss WorldCargo and Cargologic to synchronise cargo handling facilities electronically to enhance visibility, accuracy and reliability

People

Led

People

Led

We focus on service excellence and deliver people-led innovation for our customers and partners.

01.

with an international team of award-winning celebrity chef consultants

02.

to be awarded International Air Transport Association (IATA) accreditation for ramp services training in Asia

03.

ground handler to set up cargo operations in the Kingdom of Saudi Arabia.

to attain European Union (EU) approval to provide meat transshipment services between New Zealand and the EU

Productivity

Highly automated production line at SATS Inflight Catering Centre 2 will improve productivity and enhance consistency of taste and quality

Productivity, measured using value added per employment cost, increased

4.1%

year-on-year

Creativity

Our culinary dream team serves up gourmet, authentic Asian and international dishes to delight all taste buds

Amassing a library of more than

11,000

recipes created by our international award-winning chefs

Automation

State-of-the-art SATS eCommerce AirHub increases efficiency and boosts mailbag processing capacity

Reducing mail processing time by

50%

Intuition

The passion to delight of our people creates memorable experiences for our customers

Serving

102.6M

passengers across Asia

Productivity

Highly automated production line at SATS Inflight Catering Centre 2 will improve productivity and enhance consistency of taste and quality

Creativity

Our culinary team serves up gourmet, authentic Asian and international dishes to delight all taste buds

Automation

State-of-the-art SATS eCommerce AirHub increases efficiency and boosts mailbag processing capacity

Intuition

The passion to delight of our people creates memorable experiences for our customers

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Operations Review

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Operations Review

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Geographical Presence

Food Solutions

Gateway Services

Food Solutions & Gateway Services

1.Singapore

Singapore

2.Maldives

Male

3.China

Beijing
Tianjin

Jilin

Macau

Shanghai

Shenyang

Hong Kong

4.Vietnam

Ho Chi Minh City

5.India

Bangalore
Delhi

Amritsar

Chennai

Goa

Kolkata

Mumbai

Hyderabad

Mangalore

Trivandrum

6.Taiwan

Taipei

Kaohsiung

Taichung

7.Philippines

Manila

8.Indonesia

Denpasar
Jakarta

Asam-Asam

Batu Kajang

Bontang

Muara Teweh

Sesayap, Tarakan

Balikpapan

Bandung

Batam

Lombok

Makassar

Manado

Medan

Padang

Palembang

Pekanbaru

Semarang

Solo

Surabaya

Timika

Yogyakarta

54 cities

14 countries

Flights Handled^*
545,000^{^}

Passengers Handled^*
102,600,000

Meals Served^*
122,700,000

Cargo Handled (tonnes)^*
4,400,000

* Based on FY2016-17 statistics for Singapore and overseas operations
^ Change in calculation methodology

Tech

Driven

Tech

nology

Driven

Innovation

People

Led

People

Led

Passion

Productivity

Creativity

Automation

Intuition

Productivity

Creativity

Automation

Intuition

Chairman and PCEO’s Statement

Operations Review

Food Solutions

Operations Review

Gateway Services

Geographical Presence

Financial Review

Revenue and Profitability

Earnings Per Share and Return On Equity

Dividend Per Share

Building a Sustainable Future