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Words and expressions defined in the SATS website Terms and Conditions of Use apply equally to this Privacy Policy. This Privacy Policy applies to all users who access the SATS website and/or use the Services, and to all customers (including prospective customers) of SATS. For any queries regarding this privacy policy, please contact the SATS Data Protection Officer at the following:

SATS Ltd
20 Airport Boulevard
Singapore 819659
Attention: The Data Protection Officer
Email: dpo@sats.com.sg

When SATS appoints service providers to perform any services on its behalf, we will use reasonable endeavours to ensure that such service providers abide by this Privacy Policy.

We do not sell your name or other personal information relating to you to third parties.
 
If you would like to unsubscribe from receiving our mailings or do not want us to share your email address with other parties, please email us at satscom@sats.com.sg.
 
SATS will take reasonable steps to protect the personal information you share with us. On your part, if you become aware of any security breach, please let us know as soon as possible.
 
SATS will not keep your personal data where there is no longer a legal or business purpose to do so.
 
If you would like to view the personal data we have on you, please contact the SATS Data Protection Officer. In exceptional circumstances, and to the extent permitted by law, SATS may refuse such requests. SATS reserves the right to charge a reasonable administrative fee for retrieving personal data records.
 
If you need to update the personal data we have on you, please contact the SATS Data Protection Officer at the following:
 
SATS Ltd
20 Airport Boulevard
Singapore 819659
Attention: The Data Protection Officer
Email: dpo@sats.com.sg

For users who access the SATS website and/or use the Services 

By accessing / using the SATS website and/or the Services, you agree to this Privacy Policy and consent to the collection and use by SATS of certain personal information from or about you, in accordance with the terms of this Privacy Policy.
 
We have the right to amend, revise or change this Privacy Policy (or any part thereof) from time to time without prior notice or subsequent notification to you.
 
By accessing the SATS website and/or using the Services, you agree to be legally bound by any such amended, revised and/or changed Privacy Policy. It is therefore your responsibility to read this page prior to any future access to and use of the SATS website. If you do not agree to the amended, revised and/or changed Privacy Policy, kindly cease accessing the SATS website and/or using the Services immediately.
 

As we cannot distinguish the age of persons who access and/or use the SATS website, a blanket Privacy Policy is applied. If a child or a person below the age of 18 has provided us with personal information without parental or guardian consent, the parent or guardian should email the Data Protection officer immediately to remove the information and unsubscribe the user. SATS does not intend to receive information from persons below the age of 18.

We collect or may collect the following types of information from you:
  • General statistical information about users for general reporting and to improve future Content. Such information may include service provider, browser type, pages accessed on the SATS website, which website you may originate from or visit, and which pages you visited within the SATS website;
  • Personal information about you to provide you with a range of personalised services, depending on how you use the SATS website;
  • Records of any email or other correspondence that you send via the SATS website; and
  • Your IP address, name, mailing address and email address, and cookie information.

Generally, you can visit most parts of the SATS website without telling us who you are or revealing any information about yourself; however, some services may not be accessible unless personal information is supplied.

SATS may use and disclose the information collected from you through the SATS website:

  • For the purpose(s) for which the personal information was requested, and related purposes;
  • For SATS’ requirements and purposes such as research, audit and analysis and to help us improve our goods and services, content and advertising;
  • To respond to your queries and requests and to communicate with you;
  • To send you information, updates, promotions, and marketing and advertising materials in relation to SATS and its goods, products and/or services (including without limitation, customising the content for you, and to contact you on updates), or those of any individual, firm, corporation, organisation or entity having an agreement or understanding with SATS with respect to the cross-selling or cross-promotion of goods and/or services;
  • To comply with applicable law,regulation, the requests of governmental and regulatory authorities, or orders of court;
  • To enforce contractual and legal rights and obligations and/or to prosecute or defend legal actions or other proceedings; and/or
  • For any other purpose for which we have obtained your consent.

Please do not share any user identification, password, personal identification number or other authentication information, if any, used by you on the SATS website, with anyone. SATS will not be responsible or held liable for lapses in security caused by unauthorised third party access arising directly or indirectly out of your failure to keep such information confidential.

A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we pass to your computer are anonymous and do not hold information about you or reveal your personal identity. If you prefer not to receive cookies, you can configure your Internet browser to reject them or to notify you if they are being used. Please note that rejecting cookies may limit the functionality of the SATS website. Our advertisers may also set cookies separately in your computer.

The SATS website may contain links to third party websites whose data protection and privacy policies may differ from ours. We are not responsible for the content and privacy practices of these other websites and you should check and consult the privacy policies/notices of those websites before accessing them and/or providing any personal information to them.

For customers (including prospective customers) of SATS

We have the right to amend, revise or change this Privacy Policy (or any part thereof) from time to time without prior notice or subsequent notification to you.

We collect or may collect the following types of information from you: 

  • Personal information about you to provide you with a range of personalised services;
  • Records of any email or other correspondence that you send to SATS; and
  • Your name, passport details, billing information, travel arrangements, mailing address and email address.

SATS may use and disclose the information collected from you for the following purposes:

  • For the purpose(s) for which the personal information was requested, and related purposes;
  • For billing, baggage operations, checking in and account opening;
  • For SATS’ requirements and purposes such as research, audit and analysis and to help us improve our goods and services, content and advertising;
  • To respond to your queries and requests and to communicate with you;
  • To send you information, updates, promotions, and marketing and advertising materials in relation to SATS and its goods, products and/or services (including without limitation, customising the content for you, and to contact you on updates), or those of any individual, firm, corporation, organisation or entity having an agreement or understanding with SATS with respect to the cross-selling or cross-promotion of goods and/or services;
  • To comply with applicable law, regulation, the requests of governmental and regulatory authorities, or orders of court;
  • To enforce contractual and legal rights and obligations and/or to prosecute or defend legal actions or other proceedings; and/or
  • For any other purpose for which we have obtained your consent.