Customer service officer serving drinks to passenger at lounge

Frequently Asked Questions


Who is SATS?

Is SATS short for Singapore Airport Terminal Services?

How many employees does SATS have?

Where is SATS Ltd.’s corporate office?

Does SATS allow school or company visits to your facilities and operations?

Careers & Recruitment

How can I apply for a position at SATS?

I have just submitted a job application through Careers@SATS. What happens next?

When will the next walk-in interview session take place?

I am interested in applying for an internship with SATS. How should I submit my application?


Is WFS a wholly owned subsidiary of SATS?

Why did SATS acquire WFS?

What are the synergies between SATS and WFS?

Where else is SATS now present, thanks to WFS’ network of cargo and ground handling?

Who does WFS/SATS work with?

What solutions does WFS/SATS offer?

Investor Relations

When are SATS’ accounting periods?

When does SATS announce its financial results?

What are the record dates for dividend payments?

How can I get a copy of the latest SATS annual report?

Where can I find out more about the company’s ESG targets and impact of sustainability initiatives?

Lost and Found

What happens to lost luggage that cannot be located or that goes unclaimed?

How do I report items that have been misplaced or lost on board the aircraft?

What happens if the airline loses my luggage?


What are the prohibited items in checked baggage?

Are liquid, aerosol and gel items permitted in checked baggage?

Can I bring water onto the plane?

Am I allowed to have a power bank or portable phone charger in my carry-on luggage?

What should I avoid packing in my checked baggage?


How may I place an order for event catering?

Can I make last-minute changes to my order?

Will there be any additional charges for last-minute order cancellations?

How many days in advance do I need to place an order?

Are vegetarian meals available?

Are your meals halal-certified?

What are your handling fees for private jets?

How may I introduce F&B products for inflight catering?

We need ground handling services for private aircraft urgently. Who should I contact?

We would like to supply premium oxygen-rich drinking water for first class passengers. Who should I contact?


How do I track my shipment?

What are the charges imposed by SATS for value-added services?

How do I access the SATS COSYS+ portal?

How can I contact SATS Cargo?

What are the guidelines and associated fees regarding the export of dangerous goods?

Marina Bay Cruise Centre Singapore (MBCCS)

Who is the terminal operator for Marina Bay Cruise Centre Singapore (MBCCS)?

Are there any parking discounts for cruise passengers?

Do you have any baggage storage facilities?

Could you tell me more about the CruiseFly service?

I forgot to collect my bag after clearing through customs. How can I contact the Lost and Found department?

Where can I view details of the cruise schedule?

Personal Data Protection

Where can I find SATS Ltd.’s privacy policy?

How may I contact the Group’s Data Protection Officer?

What type of personal data may be collected?

How do I exercise my rights under applicable law to protect my personal data?