Feeding and Connecting Asia

Whistle-blowing

You can help us to uphold a safe and ethical workplace.

At SATS, we are committed to maintaining high standards of professionalism and integrity in our conduct of business. This means that we have a zero-tolerance policy towards any form of fraudulent, illegal, unethical or improper activity.

Our whistle-blowing policy provides for the reporting of actual or suspected wrong-doings committed by any SATS employee or partner for investigation and disciplinary action. By reporting such activity, you can help ensure that our organisation continues to be a safe and ethical place to work.

Our whistleblowing management team prioritises reports which fall into the following 5 categories.

  1. Corruption, Bribery and kickbacks
  2. Workplace harassment, discrimination and any other employee misconduct or breaches of company policy
  3. Health, safety and environmental issues
  4. Fraud, theft, misappropriation of company asset and violations of laws
  5. Conflict of interests, ethics and integrity matters

If you have a general enquiry or compliment to share, please submit your questions or comments using our General Enquiry online form.

 

Maintaining confidentiality

It is essential that you feel secure when raising a concern. All communications and related investigations are treated with maximum confidentiality, in line with strict protocols while subject to applicable laws and regulations.

Anonymous complaints may be considered, taking into account factors such as the seriousness of the issues raised, credibility of the concern, and likelihood of confirming the allegation from attributable sources. However, if you do choose to remain anonymous and do not provide us with a means to contact you, this may hinder the investigation process and our ability to address your concern.

How to raise a concern or make a report

If you suspect any SATS employee or partner to be involved in fraudulent, illegal, unethical or improper activities, please lodge a report through any of the following whistle-blowing channels:

SATS Group SATS China

SATS India Worldwide Flight Services

Email: tipoffs@sats.com.sg

Hotlines:

SATS Group & SATS China: +65 63 7077 36 (non-toll free)

SATS India: 1800 2666 703 (toll free from India)

Worldwide Flight Services: Please refer to this link

Mailing address:     
SATS Tip offs
c/o SATS Internal Audit Department
PO Box 3
Singapore Changi Airport
Singapore 918141