CT2506Z029 - Contract Lifecycle Management System (Global Implementation)
Background
SATS Ltd. (“SATS”) is a global leader in gateway services and Asia’s preeminent provider of food solutions with a presence in over 215 locations in 27 countries. Following the acquisition of Worldwide Flight Services (“WFS”) in 2023, the SATS Group comprises SATS and WFS subsidiaries and joint ventures in three regions: APAC, EMEA and the Americas.
At present, there is no global contract management system implemented within the SATS Group. In line with SATS’ direction to leverage on technology and to digitize manual processes, SATS would like to implement a Contract Lifecycle Management System (“CLMS”) to streamline and automate current contract review and management processes while improving visibility and digital traceability of the end-to-end lifecycle of a contract. This will enhance efficiency, visibility, compliance, and scalability across the expanded business.
Business objectives:
To support SATS’ digital transformation, SATS seeks to implement a CLMS globally with the following objectives:
- Digitize and centralize contract management across all regions and business units
- Streamline and automate the end-to-end contract lifecycle
- Enhance visibility and control over contract status, obligations, and timelines
- Improve compliance and reduce risk through standardization and automated checks
- Enable scalability to support future growth
- Support strategic decision-making with actionable contract data and insights
- Free up legal resources by enabling self-service and reducing manual workload
- Ensure consistent governance and audit readiness across the SATS Group
In particular, we are looking for a CLMS solution to achieve the following functions:
- Contract Request: Legal Front-Door / Contract Intake and automated triage of contracts to the right reviewers based on our Contracts Management Manual (“CMM”).
- Generate Contracts based on approved regional templates
- Negotiate Contracts: Redlining, with integrated key contract terms clause library proposing fallback language drawing from approved templates and guidance from the CMM.
- Approvals: Automate process of obtaining approvals based on internal policy
- Sign: AdobeSign / DocuSign to be incorporated to facilitate the collection of signatures based on internal policy
- Store and Manage: Upload of existing contracts and extraction of metadata and a contract repository
- Data Analytics and System Management: To provide visibility and bird’s eye view
- Obligations Management: Automate reminders for expiration, renewals and other contract milestones
Vendor prequalification
Vendors to provide the supporting documentation listed below as indicated in the ‘Vendor Profile Matrix’:
- Financial stability and viability: Last three (3) years’ audited financial statements.
- Demonstrated CLMS product maturity with a minimum of two (2) years in market.
- Successful implementation of similar projects of similar size and scope for at least three (3) global customers in APAC, EMEA and the Americas.
- Ability to provide local on-site presence during project implementation phase in Singapore. Remote support may be acceptable for implementation in other locations
including Texas and Paris, provided the vendor can ensure effective implementation capability and coordination remotely.
Kindly submit your (1) signed NDA, (2) Vendor Profile Matrix, (3) Ariba Registration form and interest by 16th June 2025, 1200hrs (Singapore Time) and email to Shiva_Gupta@sats.com.sg, Cheryl_Thean@sats.com.sg and nadia_mohdnoor@sats.com.sg
Tenderers should not communicate directly or indirectly with SATS or any of the employees of SATS regarding this submission other than through e-mail to the designated individuals above.
Please note that full tender documents will only be released to shortlisted vendors. You will be notified of the Pre-qualification results via email on 19 June 2025.
For shortlisted vendors:
Tender Closing date: 8th July 2025, 1200hrs (Singapore Time)
Tender document will be available for download in Ariba. Tenderers must ensure that their bids are submitted though the SAP ARIBA platform by the specified tender closing date and time. All tender documents submitted must be duly signed and stamped.
For Vendors interested to participate in tender:
1. New to Ariba
Please fill in the attached “Ariba Registration Form” for Ariba onboarding purpose and send to the email above. You will receive a link from Ariba for submission of the bid after onboarding process to Ariba is completed.
2. Existing SATS-Ariba Vendors
Please email us your interest for you to receive link to submit proposal.
3. Non-Disclosure Agreement (NDA) and Vendor Profile Matrix
Please sign the NDA and provide completed Vendor Profile Matrix and attach it in the email