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Quick Facts

  • 4
  • 1
  • .
  • 2
Million passengers served per year

Starting from the check-in process at the point of departure to one's arrival at the final destination, SATS offers a complete range of ground handling services to handle passengers, flights and cargo. With extensive experience and the most rigorous standards of operations, we ensure seamless coordination between departments for the complete safety of each passenger and the security of your cargo.

How SATS can help you

  • Apron Services

    Apron Services

    With a well-balanced team consisting of young and experienced staff, the Apron services team offers...

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    Apron Services

    With a well-balanced team consisting of a mix of youthful and experienced staff, the Apron services team offers a wide range of services, 24/7 to clients, customised to their specific needs. These services include:-

    With an efficient team of over 1,000 and a vehicle fleet of 400 in Singapore, SATS provides ramp services to all its airline clients with full compliance to ISAGO standards. We offer:-

  • Air Cargo

    Air Cargo

    We are one of the busiest cargo and mail handlers in the world. We provide cargo, mail, express and courier...

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    Air Cargo

    With more than 50 years of experience in the air cargo business, SATS is one of the busiest cargo and mail handlers in the world providing airfreight, mail, express and courier services to more than 300 international and local freight forwarders in Singapore. We have seen and handled airfreight of all kinds, shapes and sizes and our suite of services include:-

    Coolport@Changi - Singapore's first on-airport perishables handling centre, with an estimated annual operating capacity of 250,000 tonnes, and a host of value-added propositions such as warehousing, distribution, and an inventory management system.

    SATS Logistics Solutions – A customised end-to-end logistics solution, offering a dedicated team, ready infrastructure and support for requirements ranging from Gateway Services (air and ocean) to Warehousing and Distribution Solutions. Other services include product localization, value-added re-working of goods, kitting, quality control checks, express logistics for ship and aircraft spare parts as well as management of specialized event logistic.

    Airfreight handling – Comprehensive services to meet the challenges of handling cargo in the most efficient ways and shortest time possible using our in-house developed warehouse management system, the COSYS-Intelligent Solutions (COSYS-IS), with other advanced technology such as Radio Frequency Identification Systems, Automated Material Handling Systems (MHS) and web-based warehouse management system for real-time flight and shipment tracking.

    Dangerous goods training – As an IATA Accredited Training School for conducting dangerous goods training, our goal is to offer a comprehensive range of training courses to cater to the various needs of the airfreight industry. Our certified trainers have over 30 years of experience and are able to provide Initial, Recurrent and Awareness training on the acceptance and handling of dangerous goods.
    coolport satscargo
  • Passenger Services

    Passenger Services

    Professionalism, courtesy and warmth have been the hallmarks of our customer service culture for over 60 years...

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    Passenger Services

    Professionalism, courtesy and warmth have been the hallmarks of our customer service culture for over 60 years. We strive to provide a unique service experience for each airline passenger, every day. Our full range of passenger services include:-

    A multitude of check-in facilities via the telephone, facsimile, Internet, automated check-in machines and tablet PCs carried by queue combing staff
    Off airport check-in services at locations such as hotels, exhibitions and conference venues to allow more time for business discussions or leisure activities
    Special care services, including a dedicated lounge, for unaccompanied minors, wheelchair passengers and non-English speaking passengers
    Premier check-in counters and lounges, stocked with reading material, food and beverages, wireless communication facilities and cable television, for First and Business class passengers travelling on SATS-handled airlines
    Rainforest, a thematic lifestyle lounge for passengers travelling on all classes on all airlines equipped with a Jacuzzi, slumberettes, desktops and Internet connectivity
    Affinity Club Membership, offering individual and corporate airline passengers exclusive check-in and limousine services, besides a concierge team to provide personalised care and attention
    affinity
  • Low Cost Carrier Handling

    Low Cost Carrier Handling

    Servicing over 2,000 low cost carrier flights and 0.5 million passengers from Singapore’s Changi Airport...

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    Low Cost Carrier Handling

    Servicing over 2,000 low cost carrier flights and 0.5 million passengers from Singapore’s Changi Airport alone, SATS has developed a business model that complements their no-frills approach, without compromising on quality. Our total solution for ground handling includes:-

    Check-in services
    Ramp handling and technical ramp services
    Baggage handling as well as lost and found services
    Aircraft interior cleaning
    Low cost carrier catering with low wastage solution
    Buy-on-board facilitation
  • Security

    Security

    Dating back to 1956, SATS Security Services is the oldest Auxiliary Police Force in Singapore. We are the...

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    Security

    Dating back to 1956, SATS Security Services is the oldest Auxiliary Police Force in Singapore. We are the preferred choice of security service providers for both the government and private sectors. Our spectrum of armed and unarmed security services includes:-

    Aviation security services comprising passenger profile screening, fraudulent passenger and visa detection as well as aircraft protection security and cargo screening
    A team of dedicated Regulated Air Cargo Agent Regime (RCAR) consultants, to enhance air cargo security on commercial passenger aircraft and meet the Airport Police Division’s RCAR security requirements
  • Best Air Cargo Terminal - Asia

    at

    The Asian Freight & Supply Chain Awards (AFSCA) 2013
    AFSCA
  • Operational Excellence Award

    from

    United Airlines
    United Airlines
  • SMILE Awards for Service Excellence

    From

    Changi Airport Group
    Changi Airport Group

Contact Us

Have a question on our ground handling services?

Get in touch with us right here and right away, using our Online Enquiry Form.