With an efficient team of over 1,000 and a vehicle fleet of 400 in Singapore, SATS provides ramp services to all its airline clients with full compliance to ISAGO standards. We offer:-

• Ground support equipment (GSE) and manpower for the loading and unloading of baggage, cargo and mail
• Technical ramp support that includes towing and marshalling of aircraft to the parking stand and aircraft pushback. The service also covers ramp to flight deck communication, water and lavatory servicing.

With the deployment of advanced technology and experienced staff, SATS ensures prompt and precise baggage handling services. We provide:-

• Sort, load, dispatch services for arrival/departure baggage according to authority/airline requirements and precision timings
• A sophisticated Baggage Reconciliation System (BRS) to automatically track baggage, perform passenger bag matching and baggage offloading
• A Baggage Expedite Team, to facilitate quick transfer of interline baggage, between terminals and aircraft
• A World Tracer system; to track the status of mishandled bags and expedite the recovery of bags to passengers in the shortest time possible; and damage baggage repair service, for stations that do not have repair agents to perform the job

Attention to detail, well-trained staff and modern equipment ensure a fresh and pleasant flight ahead for every passenger on every flight serviced by SATS. Our aircraft cleaning services include:-

• Cleaning of the aircraft cabin, galleys, flight deck and toilets
• Dressing of seats, seat pockets, crew bunks and toilets
• Changing and replenishment of blankets and in-flight magazines
• Carpet and leather cleaning services to preserve the aesthetics of the aircraft interior

SATS’ meticulous flight operations and load control services ensure the precise functioning of all flights. The services offered includes:-

• Flight Watch service that requires diligent monitoring and tracking of the arrival and departure movements of airplanes
• Coordination of wake-up/pick-up services for crew, to ensure the crew reports punctually for all flights
• Facilitation of pre-flight processing, through the preparation and collation of necessary information (Flight plans, NOTAM & WX package, file ATS plans) for the dispatch of flights
• Command daily Weight and Balance operations for local departure flights and overseas through the concept of a Centralized load control hub

The SATS Integrated Operations Control Centre, which acts as the command centre for business units within SATS (Passenger Service, Apron, Security, LCC, Catering and Cargo), is a single point of contact for airline customers and regulators. It serves as the nexus providing Exception Management Services such as Flight Disruption Management, Operational Problem Management and Crisis Management. It facilitates:-

• Tight coordination of myriad simultaneously occurring events
• Effective retrieval and dissemination of information within SATS and external parties
• Monitoring the transfer of passengers to meet the minimum connecting timings (MCT) between flights, through the operation of a Hub Manager
• Automatic alerts to the Duty Terminal Manager or Duty Controllers of critical connections which, in turn, offers other benefits, such as providing common connection information to all operational units; eliminating manual preparation of interline summary data which is used by staff to deploy resources; allowing pro-active preparation of passenger transfer handling

SATS offers its expertise and training to maintain and operate an extensive fleet consisting of motorised and non-motorised equipment. These services encompass:-

• Fleet Management that focuses on the entire life cycle of a vehicle/equipment from the centralized acquisition, maintenance, spares & inventory to the disposal at the end of its useful life span
• Maintenance services such as 24-hour breakdown recovery and towing services, equipment modification for performance and reliability, preparations of vehicles for annual inspection, storage and issuance of spare parts for maintenance works and management of inventories
• Over 146 training courses, related to GSE handling as well as aviation in general. They range from operation of specialised equipment (JCPL, MDL, A380 Hi-lifts, TR, SL, PS, Aerobridges and forklifts), Dangerous Goods regulations, handling of aircraft pushback, GPU, air starter, toilet & lavatory truck, headset and marshalling, to driving of various classes of vehicles