Professionalism, courtesy and warmth have been the hallmarks of our customer service culture for over 70 years. We strive to provide a unique service experience for each airline passenger, every day. Our full range of passenger services include:-
A multitude of check-in facilities via the telephone, facsimile, Internet, automated check-in machines and tablet PCs carried by queue combing staff
Off airport check-in services at locations such as hotels, exhibitions and conference venues to allow more time for business discussions or leisure activities
Special care services, including a dedicated lounge, for unaccompanied minors, wheelchair passengers and non-English speaking passengers
Premier check-in counters and lounges, stocked with reading material, food and beverages, wireless communication facilities and cable television, for First and Business class passengers travelling on SATS-handled airlines
Rainforest, a thematic lifestyle lounge for passengers travelling on all classes on all airlines equipped with a Jacuzzi, slumberettes, desktops and Internet connectivity
Affinity Club Membership, offering individual and corporate airline passengers exclusive check-in and limousine services, besides a concierge team to provide personalised care and attention