Passenger Services

About us

SATS is the world’s largest air cargo handler and Asia’s leading airline caterer headquartered in Singapore. We are present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa.

Explore More

Global Network

From our hub in Singapore, and in our newly combined markets, SATS and WFS will be at the heart of global trade flows, operating in the world's busiest airports and supporting the biggest companies.

Explore More

Our unrivalled global network and extensive geographical coverage, commitment to safety and customer service and expertise of our workforce have enabled us to build partnerships with longstanding and new customers to deliver network-wide solutions.

Explore More

Sustainability

SATS recognises that sustainability extends beyond compliance and operational requirements - it serves as a strategic driver of long-term value.

Explore More

Investors

SATS is committed to transparent and timely communication with our shareholders. Explore our latest financial updates, stock information, and key milestones as we continue to grow as a global leader in the aviation and logistics industries.

Explore More

Careers

A career with us opens up a world of opportunity to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world class service.

Explore More

News and Media

Read our news and stories for the very latest information.

Explore More

Contact

Tenders

For more than 60 years, SATS has been serving passengers at Singapore Changi Airport, creating positive and unique encounters that have become a signature part of their travel experiences here.

With the needs of every passenger in mind, we offer a suite of quality passenger services that range from seamless check-in facilities, special care services for those who need a little extra assistance, as well as premier check-in counters and lounges.

We are committed to the training and development of our technical and operational services team, delivering operational excellence and a high-level of customer service in the following passenger services.

Our Services

Seamless Check-in Facilities

Aimed at providing a smooth and comfortable passenger experience, we provide options for early check-in at Jewel and Changi Airport Terminals 1, 2 and 3.

For added convenience, we also offer Cruise-Fly services at Marina Bay Cruise Centre Singapore.

Special Considered Care Services

For passengers who require additional assistance during their travels, we offer a range of special considered care services.

These include a dedicated lounge for unaccompanied minors, passengers with reduced mobility, and non-English speaking passengers. Our goal is to enable each and every passenger to travel with greater ease and peace of mind.

Premier Services

First and Business Class passengers travelling on SATS-handled airlines have access to premier check-in counters and lounges, as well as exclusive passenger lounges located within the transit area.

Designed to provide passengers with maximum comfort as they relax and unwind before their flights, facilities in our exclusive passenger lounges include showers, workstations, massage chairs and a delectable range of food and beverages

Also available are SATS Premier Lounges, which are located at Singapore Changi Airport Terminals 1, 2 and 3 and Blossom – SATS & Plaza Premium Lounge at Terminal 4.