How SATS supports our ground teams during Ramadan
In a team of 50,000 across multiple locations, nationalities, and beliefs, how are we able to respect each other’s differences? At the SATS Group, it’s through standing by our colleagues on occasions that matter to them.
For example, we make sure to support our employees in meaningful ways during Ramadan—the sacred month of fasting, reflection, and community for our Muslim colleagues. Observed in the ninth month of the Islamic calendar, Ramadan is when Muslims fast from dawn to dusk as an act of worship that teaches humility, empathy, and self-discipline.
Our Muslim colleagues, especially those who are in physically demanding roles, not only manage lower energy levels but also endure the intense heat of the sun as they load cargo, deliver meals, and service flights.
We know how tough this can be and that decorations alone are not enough to show our recognition of their faith. That’s why we have put in place some initiatives to make our colleagues feel respected and supported in their work and spiritual journey.
Something to break their fast with
Muslims start their fast after suhoor, a meal taken before sunrise. They end it after sunset with a meal called iftar, which often starts with consuming dates and water before eating a proper meal.
During Ramadan, our teams hand out dates and snacks to fasting employees so they have something to break their fast with, even while on shift. “We want to make sure they have a quick boost of energy during the iftar timing,” shares Annabella Tan, Human Capital Business Partner (HCBP) for GTR SG. “Sometimes, our chefs go the extra mile and prepare simple snacks such as pasta, so our colleagues don’t have to worry about preparing a meal after a long day of fasting,” Jorean Lim, HCBP for SPPG, adds.
Department heads also often organise communal iftar gatherings, where everyone in the team, both fasting and non-fasting colleagues, shares a meal together. This not only strengthens team bonds but also highlights how the team respects each other’s beliefs.
“Just knowing that they understand why I fast makes me feel respected,” says Nur Amirah Yong, a passenger operations executive.
Short breaks and thoughtful shift adjustments
We strive to make our Muslim colleagues’ fasting journey a little easier by making adjustments, where we can, to accommodate their prayer and fasting schedules.
For those in operations, the team tries to give short breaks after each flight whenever possible so they can rest and recharge between servicing. Schedulers are also mindful not to assign fasting colleagues with tight turnarounds to give them time to catch their breath.
Another thoughtful adjustment our departments have made is in shift scheduling. They try to assign our fasting colleagues to shifts that allow them to have suhoor with their families.
Awareness for non-fasting colleagues
Respect starts with awareness. Thus, we make it a point to educate everyone about Ramadan and what it means for our fasting colleagues. This not only helps understand this religious observance but also encourages non-fasting colleagues to be more considerate and supportive.
In fact, we have heard heartwarming stories of colleagues stepping up to lend a hand to their Muslim teammates during this time, knowing that they are working on lower energy levels while fasting.
Eva, a member of the ramp team at GTRSG, shares how much she appreciates her colleagues’ support during the fasting month. She recalls a time when she was working under the hot sun for a turnaround flight. Seeing her exhaustion, two colleagues from a nearby bay stepped in to help. “Moments like that highlight the power of respect and teamwork in our workplace,” she says.
From adjusting shift schedules and providing extra breaks to being mindful of flight assignments and meal timings, we create an environment where our colleagues can observe their faith openly. By standing by our colleagues during important times like Ramadan, we strengthen our culture of respect at SATS, where everyone feels seen, valued, and supported.
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