Upgraded terminal introduces a new check-in facility, improved ground transport area and enhanced passenger services to simplify travel and accommodate dual ship calls
Singapore, 29 October 2025 – Marina Bay Cruise Centre Singapore (MBCCS), managed by SATS-Creuers Cruise Services (SCCS), has completed a $40 million upgrade to enhance passenger experience and accommodate the growing cruise travel demand in Asia.
MBCCS has reorganised its passenger flows to efficiently manage simultaneous dual mega ship calls through its existing two berths; a new dedicated check-in hall on Level 1, offering 70 counters and over 500 seats will serve Pier 2, while the existing facility on Level 2 check-in hall will serve Pier 1, ensuring a smoother start to passengers’ journeys. Both check-in halls have VIP lounges that offer comfort and convenience for premium travellers.
The upgraded facilities extend beyond check-in. The new Ground Transport Area (GTA) improves accessibility and convenience for all passengers, featuring widened roadways leading to MBCCS, increased coach bays, and early baggage drop-off, allowing bags to go directly to the ship. This helps travellers move through the terminal more quickly, reduce wait times at the terminal and start their cruise journey with ease. In addition, ride-hailing lots have more than doubled to meet growing passenger demand, while a looped shuttle service on select cruise days links Marina South Pier MRT station to the terminal, making travel to and from MBCCS easier.
For travellers who prefer to drive to MBCCS, the new Advanced Carpark Reservation System, allows parking to be reserved up to 60 days in advance at discounted rates, ensuring a hassle-free start to their holidays. A buggy service is also available to assist passengers with reduced mobility to move between the GTA and the terminal.
New services at MBCCS further improve convenience for passengers. The terminal has partnered with preferred third-party providers to offer baggage transfer services to all Singapore hotels and Changi Airport, as well as shuttle services to popular attractions including Gardens by the Bay and Chinatown on select cruise days. MBCCS has also re-introduced the Cruise-Fly Service for international passengers disembarking in Singapore, allowing them to check-in and tag their baggage for same-day connecting flights. This enables travellers to explore the city baggage-free before continuing their onward journey.
Behind the scenes, MBCCS has deployed an innovative Vehicle Slot Management System that leverages real-time tracking and automated scheduling to streamline provision handling and minimise congestion. The system coordinates deliveries of essential supplies including food, linens, and ship stores, ensuring mega ships carrying thousands of passengers are efficiently resupplied and can depart on schedule, even during simultaneous dual ship calls.
In a first for maritime passenger terminals, MBCCS has also designed and launched the PortDeck, an innovative convertible bench-table system in terminal areas to optimise space, operational efficiency and passenger comfort during peak travel periods.
“The new check-in hall, redesigned passenger flows, and expanded facilities mark a transformative step for MBCCS,” said Gregory Tan, CEO of SATS-Creuers. “By streamlining check-in, introducing early baggage drop-off, upgrading ground transport, and deploying innovative back-end systems, we are improving efficiency and convenience for passengers and cruise operators alike. We invite travellers and cruise operators to experience the ease and comfort of cruise travel at MBCCS.”
Bob Chi, Chairman of SATS-Creuers, said: “This extensive upgrade underscores our commitment to growing Singapore’s cruise industry in partnership with the Singapore Tourism Board. Together, we aim to raise service standards, attract leading cruise lines, and unlock greater opportunities for Singapore’s dynamic tourism ecosystem.”
Ong Huey Hong, Assistant Chief Executive, Industry Development Group, Singapore Tourism Board, said: "The enhanced Marina Bay Cruise Centre Singapore exemplifies our Tourism 2040 ambition of creating an attractive destination by strengthening our tourism offerings. Through our partnership with SATS-Creuers, we are future-proofing our tourism landscape by delivering world-class infrastructure that meets the needs of evolving traveller expectations while reinforcing Singapore’s position as a leading cruise destination in the region. As we chart the next chapter for tourism, these enhancements underscore cruise tourism’s vital role in our broader ecosystem of quality, sustainable growth."
Mehmet Kutman, Chairman & CEO of Global Ports Holding[1] (parent company of Creuers), said: "This milestone reflects our shared vision with SATS and the Singapore Tourism Board to make Marina Bay Cruise Centre a benchmark for operational excellence in Asia. As cruise travel continues to expand across the region, this upgraded facility will enhance the passenger journey and exemplify Singapore’s continued leadership in shaping the future of cruise travel across Asia. Global Ports Holding is proud to support this partnership through our shared commitment to innovation and world-class passenger experiences."
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About SATS-Creuers Cruise Services
SATS-Creuers Cruise Services (SCCS) is the terminal operator of Marina Bay Cruise Centre Singapore. SCCS is a 60:40 joint venture between SATS, the leading provider of gateway services and food solutions in Singapore, and Creuers del Port de Barcelona (Creuers)1, terminal operator of Europe’s leading cruise home port and a wholly owned subsidiary of Global Ports Holding (GPH), the world’s largest cruise port operator. SCCS leverages the experience and expertise of both SATS and Creuers to offer innovative, quality services to deliver a seamless travel experience to cruise lines and passengers.
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About Singapore Tourism Board
The Singapore Tourism Board (STB) is the lead development agency for tourism, one of Singapore’s key economic sectors. Together with industry partners and the community, we shape a dynamic Singapore tourism landscape. We bring the Passion Made Possible brand to life by differentiating Singapore as a vibrant destination that inspires people to share and deepen their passions.
More: www.stb.gov.sg or www.visitsingapore.com | Follow us: STB LinkedIn, STB Facebook or STB Instagram
Note to Editor:
MEDIA CONTACTS FOR SATS
Darren Ngiam
Senior Manager, Investor Relations
Email: Darren_NgiamZX@sats.com.sg
Carolyn Khiu
Global Head, Corporate Affairs
Email: Carolyn_KhiuLW@sats.com.sg
MEDIA CONTACT FOR STB
Sarah Ng
Senior Manager, Communications
Singapore Tourism Board
Email: sarah_ng@stb.gov.sg / stb_comms@stb.gov.sg
Link to MBCCS media:
https://sats.netx.net/portals/sats/#share/request/9dcac766-9b72-424c-bc8b-bd01c872c069
[1] Creuers del Port de Barcelona S.A. is the leading international cruise operator in Europe with established expertise and contacts with key cruise lines, with it playing a significant role in increasing Barcelona’s cruise passenger traffic. Global Ports Holding (GPH), the world’s largest cruise port operator, owns Creuers and operates a total of 32 ports in 19 countries.
