For more than 60 years, SATS has been serving passengers at Singapore Changi Airport, creating positive and unique encounters that have become a signature part of their travel experiences here.
With the needs of every passenger in mind, we offer a suite of quality passenger services that range from seamless check-in facilities, special care services for those who need a little extra assistance, as well as premier check-in counters and lounges.
We are committed to the training and development of our technical and operational services team, delivering operational excellence and a high-level of customer service in the following passenger services.
We provide passenger services from check-in to boarding, providing fast, efficient and professional solutions for airlines and airport authorities.
We are committed to the training and development of our technical and operational services team, delivering operational excellence and a high-level of customer service in the following passenger services.
As experts in passenger handling and experience gained from operations all over the world, we have the knowledge and capability to deliver your service expectations for your customers, every time.
Our staff are experienced in working with various airline check-in systems so if you’re a new customer, transferring your business to us will be fast, easy and seamless.
First impressions mean everything and that’s why we ensure your customers are always greeted by a friendly smile and a fast and efficient service. We select our staff for their resourcefulness as well as their customer service, language and social skills, and provide them with smart, professional uniforms. They will ensure your passengers’ airport experience gets off to a flying start.
Find your nearest passenger services via our network map
We operate at major airport locations around the world, we provide a wide choice of premium services for our airline and airport customers, designed to enhance the passenger travel experience and provide higher yielding revenue opportunities.
These services can be developed at any airport location, subject to the necessary approvals.
These services can include exclusive lounges and private terminals in Singapore for busy executives, discerning travellers or families on holiday. At select airports we provide dedicated check-in facilities, customs and immigration clearances, stylish lounges to wine and dine in, and limousine services. For private aircraft, we provide aircraft handling, crew accommodation, and liaise with into-plane fuelling and catering service providers.
Travelling through busy airports takes time. Our premium services simplify the airport procedures for your customers and include dedicated meet and greet services for business executives, unaccompanied minors or passengers requiring assistance from the moment they arrive at the airport, including check-in, shuttle services to immigration, porters to help with baggage and packing services to protect luggage.
