Delivering speed, visibility and certainty for urgent, high-stakes cargo movements.
Rapid response for time-critical shipments
Prioritised handling to keep cargo moving
Real-time visibility from escalation to handover
Reduced risk of operational disruption, cost and claims
Urgent cargo does not always look urgent at first — until an aircraft is grounded while waiting for parts, life-saving medication must move with no margin for delay, a manufacturing line is halted by one missing component, or timelines begin to slip and escalations build. In these moments, every minute matters, and Time-Critical Solutions provides the speed, visibility and certainty needed to keep critical cargo moving.
A single delayed shipment can quickly create wider operational impact — from production downtime and revenue losee to cargo spoilage, customer escalations, contractual penalties and increased risk of claims. When timelines slip, every hour of delay amplifies risk across the supply chain, making speed, visibility and certainty critical to keeping operations on track.
"In time-critical AOG logistics, every minute matters. SATS Time-Critical Solutions consistently supports Sterling's AOG requirements with speed, precision, and reliability. Through integrated ground and cargo operations, SATS ensures seamless shipment handling, real-time visibility, and rapid escalation whenever timelines are critical.
Supported by strong operational expertise, an extensive network, and advanced digital capabilities for 24/7 monitoring and activation, AOG shipments move swiftly and efficiently across the supply chain. Together, SATS and Sterling deliver a dependable end-to-end AOG time-critical logistics solutions, minimizing downtime and keeping our customers' operations running smoothly."
SATS enables faster execution of urgent shipments through prioritised handling, real-time visibility, and reduced dwell time across the ground handling journey.
Up to 1-hour cargo readiness support (inbound)
Priority handling and coordinated airside execution support faster cargo availability after aircraft arrival, enabling earlier collection and onward movement.
Extended lodge-in flexibility (outbound)
Later acceptance windows enable freight forwarders to manage compressed timelines, improve cargo readiness, and maximise uplift opportunities for urgent shipments.
Prioritised airside handling
Dedicated coordination, direct towing, and prioritised workflows reduce dwell time across critical airside and transfer touchpoints.
Real-time visibility and proactive updates
Milestone tracking and live status notifications provide forwarders with clear visibility while reducing manual follow-ups and coordination effort.
Customised handling for time-critical cargo
Operational workflows are adapted to shipment urgency, transfer complexity, and station requirements, enabling more reliable execution in high-pressure situations.
When time is critical, our team is ready to help. Submit your request and we will get in touch to understand your shipment requirements and advise on the next steps.
Contact us at specialisedservices@sats.com.sg
