SATS Food Solutions invites qualified and experienced IT solution providers to implement and support the Catering Uplift Data Hub, a strategic initiative to establish a centralised data repository for flight uplift planning, operational execution, and performance monitoring across catering operations. Currently, critical data—such as flight schedules, Equipment Loading Plans (ELP), meals uplift, productivity metrics, and SLA performance—is fragmented across multiple systems and manual processes, resulting in inefficiencies, duplication, and limited visibility. The proposed solution will consolidate these data sources into a unified, structured platform, enabling automated data integration, real-time reporting, and improved operational insights.
The platform will serve as a foundation for data-driven decision-making by integrating workflows across key operational areas and enabling advanced analytics, dashboarding, and future automation. Vendors are expected to propose scalable, secure, and cost-effective solutions that address complex data integration requirements, including processing of semi-structured data, system interoperability, and strong data governance. The solution should demonstrably improve operational efficiency, reduce manual intervention, and enhance SLA and productivity tracking within a high-volume, mission-critical environment.
The solution shall provide robust interfaces with SATS systems e.g. Flight Information Hub (FIH), Kitchen Status Monitoring System (KSMS) and SAP, as well as with airline portal using text files over SFTP, to enable seamless data exchange. It must support ingestion and processing of email-based inputs and text files, including structured and unstructured attachments (e.g. Excel, PDF), with capabilities for validation, parsing, and data extraction, supported by appropriate error handling and audit logging. Outputs shall be standardised, accurate, and configurable, supporting downstream integration, file-based outputs, and reporting dashboards to ensure operational visibility.
Proposals will be evaluated based on:
Submission of Interest deadline: 22 May 2026, 1200hrs (Singapore Time)
Tender Closing Date: 17 June 2026, 1200hrs (Singapore Time)
Kindly submit your (1) signed NDA, (2) Ariba Registration form and interest by 22 May 2026, 1200hrs (Singapore Time) and email to nadia_mohdnoor@sats.com.sg and sweeching_cah@sats.com.sg.
Tenderers should not communicate directly or indirectly with SATS or any of the employees of SATS regarding this submission other than through e-mail to the designated individuals above.
Tender document will be available on 25 May 2026 for download in Ariba to registered vendors below. Tenderers must ensure that their bids are submitted though the ARIBA platform by the specified tender closing date and time. All tender documents submitted must be duly signed and stamped.
Please note that full tender documents will only be released to suppliers that have signed the Non- Disclosure Agreement.
For Vendors interested to participate in tender:
1. New to Ariba
Please fill in the attached “Ariba Registration Form” for Ariba onboarding purpose and send to the email above. You will receive a link from Ariba for submission of the bid after onboarding process to Ariba is completed.
2. Existing SATS-Ariba Vendors
Please email us your interest for you to receive link to submit proposal.
3. Non-Disclosure Agreement (NDA)
Please sign the NDA and attach it in the email.
Tender Closing Date: 17 June 2026, 1200hrs (Singapore Time)
