brazil

Founded in 2002 under the name Orbital, WFS Brazil has become one of Brazil’s leading providers of airport services. Over the years, the company has expanded its presence to several key airports across the country — including Guarulhos, Galeão, Viracopos, and Manaus —delivering operational excellence and service reliability.

With a team of more than 10,000 professionals, WFS Brazil offers a full range of ground handling services that support safe, efficient, and high-quality airport operations.

In 2014, the company joined Worldwide Flight Services (WFS), a worldwide leader in aviation services present in 22 countries across five continents, serving over 270 airlines and airports. This global partnership has accelerated innovation, strengthened our expertise, and reinforced our commitment to delivering world-class solutions in the Brazilian market.

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Leadership to Represent Brazil

Recognized for our high level of customer service, we deliver tailored solutions that simplify our clients’ daily operations. We are committed to providing high-quality services and continuously improving to exceed expectations.

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Safety

Safety - its ingrained in our DNA.

The safety and well-being of our team members, customers, and stakeholders are paramount. We prioritise a culture of safety, adhering to rigorous protocols and best practices to ensure a secure environment for all.

Customer Focus

Every smile is a win for us.

Our customers are at the heart of everything we do. We are committed to understanding their needs, exceeding their expectations, and delivering exceptional experiences that build lasting partnerships.

Respect

We strive to listen, understand and respect.

We value diversity, inclusion, and mutual respect. We treat everyone with dignity and empathy, fostering an environment where all individuals feel valued, heard, and empowered to succeed.

Excellence

Excellence isn't just a goal, its the SATS way.

We strive for excellence in all that we do. From the services we provide to the relationships we cultivate, we pursue the highest standards of quality, innovation, and continuous improvement. A spirit of excellence inspires and motivates us to continuously improve bringing the best out of everyone.

Teamwork

We don't just collaborate. We amplify each other's strengths.

Collaboration is the cornerstone of our success. We recognise the collective strength of our team and embrace a spirit of collaboration, communication, and support to achieve our common goals.

Services

Ramp Services

Ramp services at WFS Brazil are guided by clear procedures, efficient coordination, and operational excellence. Our approach combines customized planning with strict safety and punctuality standards to ensure consistent, high-quality results on the ground.

We operate with modern equipment — including loaders, pushbacks, conveyor belts, passenger stairs, GPUs, and LDUs — to perform a wide range of ramp operations, such as:

Aircraft loading and unloading
Pushback
Baggage handling and transport
Ground transportation support
Aircraft interior and exterior cleaning
Potable water services

Passenger Services

At WFS Brazil, we are strongly committed to the training and development of our technical and operational teams. This ongoing investment ensures that our staff is fully prepared to deliver high-quality, customer-focused services with efficiency and care.

Our Passenger Services include:

Arrival and departure assistance
Check-in, check-out, and gate operations
Airport ticketing and sales desk support
Lost luggage
Special passenger services (PRM, VIP, etc.)
General support and customer care

Security Services

With a solid foundation built over years of experience, WFS Brazil has specialized in delivering high-standard airport security services.

Our focus on safety is not just a part of what we do — it's the very core of our operations. By dedicating ourselves almost exclusively to security, we've been able to refine our processes, enhance reliability, and ensure consistent service excellence.

We offer complete and customized security solutions that make a real difference to our clients — combining technical expertise, operational precision, and continuous improvement.

Cargo Services

Cargo handling is a specialized area within aviation, requiring precision, expertise, and full regulatory compliance. At WFS Brazil, we rely on a dedicated and well-trained team focused on operational excellence and secure processes.

We manage cargo from arrival to departure, ensuring safety, efficiency, and peace of mind for our clients throughout the entire handling cycle.

Our services include:

Pallet Build-Up and Break-Down
DGR (Dangerous Goods) and Special Cargo Handling
Documentation Management
Customs Clearance Support
Complementary Services as required

Executive Aviation

With a specialized and highly trained team, WFS Brazil ensures seamless coordination of all services required for executive flights — delivering personalized attention with discretion, agility, and precision.

Our operations include:

Handling for Domestic and International Aircraft
Passenger and Crew Assistance
Flight Plan Management
Transit and Arrival Services
Fueling Coordination
Catering Arrangements

Technical Services

Our Technical Department plays a key role in ensuring the quality, consistency, and continuous improvement of our services. This specialized unit is responsible for developing, updating, and standardizing operational procedures and manuals, ensuring full compliance with regulatory and safety standards.

Staffed by experienced and certified professionals, the department also oversees internal and external quality control processes — reinforcing our commitment to excellence.

We are responsible for the creation and maintenance of essential technical documents, including:

Airline Security Program (PSEA)
Security Plan for Outsourced Companies (PSESCA)
Airport Authority Security Program(PSA)
Air Cargo Security Program (PSCA)
Valuables Transport Security Plan(PSTAV)
Assistance Plan for Victims’ Families in Air Disasters

Location

Guarulhos International Airport
Hélio Smidt Highway, S/N • Terminal 1 • WFS Building | Orbital
Post Office Box 3032 • Guarulhos • SP • 07190-100 • Brazil

Brazil

WFS|Brazil